Privacy policy

This application collects certain personal data from its users.

Data controller
Koalia Stories
By Vertuoz
149 rue Jean Dausset B05
84140 AVIGNON

Contact information:
Email: [email protected]
Email for Data Privacy Questions: [email protected]

Types of data collected

Among the types of personal data that this application collects, by itself or through third parties, there are:
Device Information
Usage Data
User ID
Geography/Region
Number of Users
Number of Sessions
Session Duration
In-App Purchases
App Opens
App Updates
App Launches
Operating Systems
First Name
Last Name
Email Address
Billing Address
Voice Recording and Processing for Improving Built-in Voice Synthesis
Trackers
Diagnostics
Unique Device Identifiers for Advertising Purposes (e.g., Google Advertising ID or IDFA)
Geolocation
Language

Details on the types of personal data collected are provided in specific explanatory texts displayed before data collection.

Personal data may be freely provided by the user, or, in the case of usage data, collected automatically when using this application.

Unless specified otherwise, all data requested by this application is mandatory, and failure to provide this data may make it impossible for this application to provide its services.

Where this application specifically states that certain data is not mandatory, users are free not to communicate this data without any consequences on the availability or functioning of the service.

Use of cookies and other tracking tools

Any use of cookies – or other tracking tools – by this application or by the owners of third-party services used by this application serves the purpose of providing the service required by the user, in addition to any other purposes described in this document.

Data processing methods

The data controller takes appropriate security measures to prevent unauthorized access, disclosure, alteration, or unauthorized destruction of the data.

The processing of data is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated.

In addition to the data controller, in some cases, the data may be accessible to certain types of persons involved in the operation of this application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors by the data controller.

Location

The data is processed at the data controller’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the user’s location, data transfers may involve transferring the user’s data to a country other than their own. To find out more about the location of data processing, users can check the section containing details about the processing of personal data.

Data retention period

Unless otherwise specified in this document, personal data is processed and stored for as long as it is necessary for the purposes for which it was collected and may be stored longer in order to comply with a legal obligation or by the consent of users.

Purposes of data processing

The data concerning the user is collected to allow the data controller to provide its service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its users or third parties), detect any malicious or fraudulent activity, as well as the following: payment processing, hosting and backend infrastructure, managing contacts and sending messages, analytics, registration and authentication, monitoring infrastructure, and platform services and platform hosting.

Detailed information on the processing of personal data

Personal data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the data controller to monitor and analyze web traffic and can be used to track user behavior.

Google analytics for firebase

Google Analytics for Firebase or Firebase Analytics is an analytics service provided by Google. To understand Google’s data usage, please refer to Google’s privacy policy. Firebase Analytics may share data with other tools provided by Firebase, such as crash reporting, authentication, remote config, or notifications. This application uses identifiers for mobile devices and technologies similar to cookies to run Firebase Analytics. Users can disable certain Firebase features through device settings, such as mobile device ad settings.
Personal Data Processed: App Opens, App Updates, Device Information, Geography/Region, In-App Purchases, App Launches, Number of Sessions, Number of Users, Operating Systems, Session Duration.

Payments processed via Apple App Store (Apple Inc.) or payments processed via Google Play Store

This application uses a payment service provided by Apple Inc. or Google Play Store, allowing the data controller to offer the purchase of the application itself or in-app purchases. Personal data processed for making purchases is processed by Apple or Google as described in the App Store or Google Play Store privacy policy.

Personal Data Processed: Billing Address, Device Information, Email Address, First Name, Last Name, Trackers, Usage Data.

Hosting and Backend Infrastructure

This type of service aims to host data and files that enable this application to operate and be distributed, as well as to provide a ready-made infrastructure to run specific features or parts of this application.

Infrastructure monitoring

This type of service allows this application to monitor the use and behavior of its components to improve performance, operation, maintenance, and troubleshooting. The personal data processed depends on the characteristics and mode of implementation of these services, which are designed to filter the activities of this application. This application allows users to opt-in to the collection of crash reports or analytics.

Contact management and message sending or notifications

This type of service enables the management of a database of email contacts, phone contacts, or any other contact information to communicate with the user. These services may also collect data concerning the date and time when the message or notification to the user on platforms such as Android, iOS, and the web is viewed by the user, as well as when the user interacts with it, such as by clicking on links included in the message. Messages may be sent to individual devices, groups of devices, or specific topics or segments of users. The data collected may also include precise location (i.e., GPS-level data) or Wi-Fi information, installed apps, and device interactions. The data collected may be used by the service provider for interest-based advertising, analytics, and market research purposes.

Push notifications

Users can generally disable the reception of push notifications by visiting their device settings, such as mobile phone notification settings, and changing these settings for this application, for some or all apps on the particular device.

Interest-based advertising

Users may opt-out of the use of device advertising features through applicable device settings, such as device advertising settings for mobile phones. Different device configurations or updates may affect or change the way these settings work.

Platform and hosting services

These services are intended to host and run key components of this application, making it possible to provide this application from a unified platform. These platforms offer the owner a wide range of tools, such as analytics, user registration, comments, database management, e-commerce, payment processing, which involve the collection and processing of personal data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where personal data is stored.

Registration and authentication

By registering or authenticating, users allow this application to identify them and give them access to dedicated services. Depending on what is described below, third parties may provide registration and authentication services. In this case, this application may access certain data, stored by these third-party services, for registration or identification purposes. Some of the services listed in this privacy policy may also collect personal data for targeting and profiling purposes.

Traffic tracking services

Services listed in this section allow the data controller to track and analyze user response, in terms of traffic or user behavior, regarding the features of this application.
Facebook Ads Conversion Tracking (Facebook Pixel)
Facebook Ads Conversion Tracking (Facebook Pixel) is a traffic analysis service provided by Meta Platforms France Limited that connects data from the Facebook advertising network with the actions performed on this application. The Facebook Pixel tracks conversions that can be attributed to ads on Facebook, Instagram, and Audience Network.
Google Ads Conversion Tracking
Google Ads Conversion Tracking is a traffic analysis service provided by Google France Limited that connects data from the Google Ads advertising network with the actions performed on this application.

Social Networks

These services allow users to interact with social networks or other external platforms directly from the pages of this application. The interaction and information obtained through this application are always subject to the user’s privacy settings for each social network. These services may also collect traffic data for the pages where the service is installed, even when users do not use it. Users are recommended to log out of their respective social networks to ensure that the personal data processed by this application is not collected using the social network accounts.

Retention and access to personal data

This application does not retain personal data longer than necessary for the purposes for which it was collected. Personal data collected for the purpose of fulfilling a contract between the owner and the user will be retained until such contract is fulfilled. Personal data collected for purposes related to the legitimate interests of the owner will be retained as long as needed to achieve those purposes. The owner may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Additionally, the owner may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. After the retention period expires, personal data will be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

User rights

Users may exercise certain rights regarding their data processed by the data controller. In particular, users have the right to do the following:
1 – Withdraw their consent at any time. Users have the right to withdraw their consent if they have previously given consent for the processing of their personal data.
2 – Object to data processing. Users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent.
3 – Access their data. Users have the right to learn if data is being processed by the owner, obtain disclosure regarding certain aspects of the processing, and get a copy of the data undergoing processing.
4 – Verify and seek rectification. Users have the right to verify the accuracy of their data and ask for it to be updated or corrected.
5 – Restrict the processing of their data. Under certain circumstances, users have the right to restrict the processing of their data. In this case, the owner will not process their data for any purpose other than storing it.
6 – Have their personal data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their data from the owner.
7 – Receive their data and have it transferred to another controller. Users have the right to receive their data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the data is processed by automated means and that the processing is based on the user’s consent, on a contract that the user is a party to, or on pre-contractual obligations thereof.

To exercise these rights, users can contact the data controller using the contact details provided in this document.

Services and content of third parties

The pages of this application may include third-party content (such as videos, maps, news feeds, or advertisements) and third-party plugins (such as social media share buttons) to enable interaction with third parties or to view content from these platforms or third-party services. Third-party cookies, trackers, and usage data may be used in conjunction with these third-party services. Please note that we do not control the use of third-party cookies, trackers, or similar technologies used by these services, and this privacy policy does not cover their use. For more information on these services and their data processing practices, we recommend consulting the privacy policies of these third parties.